Shipping policy

 

Thank you for choosing our products. We take great care in preparing and delivering your order so that it arrives safely and in perfect condition.

Processing Time

All orders are processed within 1–3 business days after the order is placed. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay in shipping your order, we will notify you by email.

Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location.

Estimated delivery times:

Canada: 3–7 business days

United States: 5–10 business days

International: 7–15 business days

Delivery times are estimates and may vary depending on the carrier and destination.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package’s journey.

Shipping Address

Please ensure your shipping address is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout.

Lost or Delayed Packages

While we work with reliable shipping partners, occasional delays may occur. If your order appears lost or significantly delayed, please contact us and we will assist in resolving the issue.

International Shipping

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Contact

If you have any questions about shipping or your order, please contact us at: care@kosheanaturals.com